SHIPPING & DELIVERY
What do you charge for standard shipping?
Shipping charges are not included in our pricing. Please place your order in the Shopping Cart to view shipping charges.
Special shipping rules apply to GSA, Federal and Local Government, and Educational customers. Please visit your homepage for details.
I just placed an order online. When will I receive my merchandise?
Electronic Lane Distributing makes every effort to get your order to you as soon as possible. Regular orders for in-stock items placed on business days before 2:00 PM ET (Eastern Time) and Rush orders before 4:00 PM ET are generally shipped the same day (subject to verification, click here for details). Please note weekend orders, placed on Fridays after 12:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.
What do I do if there are damaged or missing items upon delivery?
Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.
Oversize truck deliveries: Oversize items shipped by Truck are delivered by appointment which needs to be scheduled with carrier in advance. At time of delivery, an adult must be available to receive, inspect, and sign for the merchandise. Please inspect the item to be sure it is the correct model, in operable condition, and not damaged in any way. Do not sign the delivery manifest until you have inspected the item. Once the delivery manifest is signed, we are unable to file any damage claim with the carrier on your behalf. Once you sign for the item, you are accepting the product as is.
If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.
Do you ship internationally?
Yes, Electronic Lane Distributing ships throughout the U.S., Canada and to over 200 countries worldwide. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. Electronic Lane Distributing has no control over these charges and cannot predict what they might be.
Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.